Yahoo bugs deactivate advertiser accounts - Google laughs
Just as I thought my Yahoo experience couldn’t get worse, an even more ridiculous thing happened to me yesterday - my entire Yahoo account was put offline and traffic stopped. I simply got the follwoing message in my account:
The account sempunch.com [my account number] is not displaying ads as of 2/5/07 2:04 PM. This may be because the account has reached its daily spending limit, its balance has been depleted, or your company’s account administrator has set the account status to off.
I checked my account balance, but had sufficient funds to last me for a while. I also didn’t have any budget caps. So I call up Yahoo customer support to ask what the hell is going on.
It turns out a system glitch due to a bulk submission I’ve made turned off the account, but now comes the best…Customer support cannot turn the account back on. Supposedly it is a known bug on the new Panama platform and a ticket had to be submitted to the tech group, who I was told would “get to this matter as soon as they can.” Great - here I am loosing out on a couple of thousand visitors per day and someone over at Yahoo needs to manually flip a switch to get my account back online. That person is probably swamped with emails just to flip switches.
How many people has this happened to on Google’s platform? How many on MSN’s? What about dinky-dog-search.com? No wonder Google dominates this market - their #1 competitor in the space is utterly incompetent.
I just hope Yahoo has enough hamsters spinning the wheels to keep the servers going.
UPDATE: I was just told that my account cannot be brought back online and is lost - so be careful about using the bulk upload tool!
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Bookmark to:
[…] Here is a “heads-up” post from SEMpunch. His recent experience with the Yahoo Panama platform might be useful for other Advertisers. Due to a bulk submission I’ve made turned off the account, but now comes the best…Customer support cannot turn the account back on. Supposedly it is a known bug on the new Panama platform and a ticket had to be submitted to the tech group, who I was told would “get to this matter as soon as they can.” UPDATE: I was just told that my account cannot be brought back online and is lost - so be careful about using the bulk upload tool! […]
[…] Florian Reichling has had a very unpleasant experience with the new Yahoo Search Marketing platform. After using the bulk keyword submission option, she first found her account disabled… Supposedly it is a known bug on the new Panama platform and a ticket had to be submitted to the tech group, who I was told would “get to this matter as soon as they can.” Great - here I am loosing out on a couple of thousand visitors per day and someone over at Yahoo needs to manually flip a switch to get my account back online. […]
[…] Florian Reichling writes about his experiences at SEMpunch. Florian used Yahoo’s bulk upload function and his entire account was disabled and could not be brought back online. It turns out a system glitch due to a bulk submission I’ve made turned off the account, but now comes the best…Customer support cannot turn the account back on. Supposedly it is a known bug on the new Panama platform and a ticket had to be submitted to the tech group, who I was told would “get to this matter as soon as they can.” Great - here I am loosing out on a couple of thousand visitors per day and someone over at Yahoo needs to manually flip a switch to get my account back online. That person is probably swamped with emails just to flip switches. […]
[…] Florian Reichling at SEM Punch lost her Yahoo Panama account and they don’t know where to find it. When she noticed that her ads were conspicuously absent, she got a hold of Yahoo technical support, and her day didn’t get any better. […]
[…] Read more… […]
[…] After the whole issue with Yahoo shutting down my account I thought that it’s just not worth spending more time writing about it and moved on. It cracked me up that Yahoo sent a statement to both Andy and Loren accusing me of spam. Today I stumbled over another post mentioning a Yahoo statement in response to my case and was just appalled by their smear campaign against me. So I thought I’d write a little more about this case. […]