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Archive for February, 2007

Yahoo bugs deactivate advertiser accounts - Google laughs

Posted February 6, 2007

Just as I thought my Yahoo experience couldn’t get worse, an even more ridiculous thing happened to me yesterday - my entire Yahoo account was put offline and traffic stopped. I simply got the follwoing message in my account:

The account sempunch.com [my account number] is not displaying ads as of 2/5/07 2:04 PM. This may be because the account has reached its daily spending limit, its balance has been depleted, or your company’s account administrator has set the account status to off.

I checked my account balance, but had sufficient funds to last me for a while. I also didn’t have any budget caps. So I call up Yahoo customer support to ask what the hell is going on.

It turns out a system glitch due to a bulk submission I’ve made turned off the account, but now comes the best…Customer support cannot turn the account back on. Supposedly it is a known bug on the new Panama platform and a ticket had to be submitted to the tech group, who I was told would “get to this matter as soon as they can.” Great - here I am loosing out on a couple of thousand visitors per day and someone over at Yahoo needs to manually flip a switch to get my account back online. That person is probably swamped with emails just to flip switches.

How many people has this happened to on Google’s platform? How many on MSN’s? What about dinky-dog-search.com? No wonder Google dominates this market - their #1 competitor in the space is utterly incompetent.

I just hope Yahoo has enough hamsters spinning the wheels to keep the servers going.

UPDATE: I was just told that my account cannot be brought back online and is lost - so be careful about using the bulk upload tool!